The ORCA Institute

Partners in Transforming
the Patient Experience

 

 


      

The Orca Institute Flyer
click to download our printable flyer  

 
Nationally, our safety, quality and service outcomes remain at unacceptable levels, and our providers continue on a cost trajectory that is unsustainable. Yet we see individual organizations with an unrelenting focus upon the patient experience dramatically improving care and realizing the significant economic rewards. The Orca Institute partners with you to guide and support the integration of multiple improvement initiatives into one journey for transforming the patient experience. We take the time to diagnose your needs, utilize a proven process approach to plan the improvement course, and apply board to bedside leadership best practices to drive, sustain and continually optimize your exceptional patient experiences.


ONE JOURNEY
   to superior outcomes and financials.  More...

Click for more information about One Journey to superior outcomes and financials

 

ONE RESOURCE
   to guide the way, board to bedside. More...

The Orca Institute Founders have led award winning improvement processes in over 600 healthcare facilities. With the support of highly respected healthcare and high reliability experts who are members of our Guidance Council, and participants in our Associates program, we share your passion for saving lives and reducing harm, and provide an extraordinary breadth of experience and skill in guiding and sustaining your journey to exceptional outcomes, service and sustainable financials.

 
OUR FOUNDERS
 

JOHN NANCE
Author, pioneer in applying lessons of high reliability organizations to healthcare
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John Nance
 

TOM VAN DAWARK
CEO Orca Partners, past chair Virginia Mason, CEO in high reliability industries
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Tom Vandawark
 

KATHLEEN BARTHOLOMEW
Author, two decades of experience in clinical nursing and patient safety
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Kathleen Bartholomew
  SPENCE BYRUM
CEO HRS Consulting, transforming healthcare high reliability practices
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Spence Byrum
  LEE FLOWERS
CEO in high reliability organizations, leader in healthcare HRO
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Lee Flowers

     

 

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